SBO has identified an issue that may impact voice services. We are actively working on the issue and will provide updates as further information becomes available.
Potential Business Impact:
Some users may be unable to place or answer calls. Some Voice Services features may be unavailable.
Service(s) Impacted: |
Voice Services |
Title: |
Voice services connectivity issues |
Start time: |
Friday, 17 December 2021 05:57 (Pacific Standard Time) |
Summary of issue: |
Some customers may experience connectivity issues while utilizing Voice Services and placing/answering phone calls. |
Technical Details: |
Our System Administrators have identified networking issues and are working with Network engineering to identify and resolve the issue. We’ll provide another update as we make progress. |
UPDATES:
Service(s) Impacted: |
Voice Services |
Title: |
Voice services connectivity issues |
Start time: |
Friday, 17 December 2021 05:57 (Pacific Standard Time) |
Summary of issue: |
Voice Services functionality has been restored. All users are able to use Voice Services without issue. Currently, all support channels are operating as normal. |
Technical Details: |
Our Network Administrators identified the root cause as a DDoS attack that impacted Voice Services functionality across multiple data centers. We have now mitigated the issue. All services are now working as expected. Due to a high volume of requested call backs around this issue, a return call may be delayed or not completed. For any further questions, please call or chat. |